Frequently Asked Questions
Q: When do you usually deliver items?
A: All orders will be delivered within 7 working days, typically on a weekend afternoon. Kindly inform us if you have any special requests.
Q: May I opt for self-collection?
A: Yes, you may. You may head down to our office every Tuesday to Friday for self-pick-up, from 10am to 5pm. Do notify us 1 day in advance as well.
Q: Do you have a physical outlet for viewing before purchase?
A: Yes, we welcome walk-in customers as well! We are open on Tuesday to Friday, 10am to 5pm. Only PayNow/PayLah/Bank Transfer is accepted for in-store purchases.
Q: Help! Why does my arrangement look different from the pictures in the listing?
A: As all our products are hand-arranged, it will not look exact to the image as shown on the website.
Additionally, some flowers are only available seasonally, therefore some flowers or fillers might be replaced when the original ones used are not available during the time of arrangement. We will try our best to stick to the same colour tone to ensure it matches the original arrangement as much as possible.
Q: Am I able to exchange or refund my items?
A: Items bought on our website cannot be refunded or returned unless it is due to manufacturing defects and subject to Ovation's assessment based on case-by-case basis. Final decision shall be made upon by Ovation Lifestyle. For any refunds or cancellation enquiries, kindly contact us on Whatsapp.
For all our floral arrangements, designs will not be exact to picture as all products are hand-arranged. Therefore, no refunds or cancellations citing inaccuracy of real-life product to listing picture will be accepted (judged on a case-by-case basis).
Q: Do you accept customisation requests?
A: Customised flower bouquets or arrangements are accepted based on our availability. Please reach us via Whatsapp for a quicker response.